Frequently Asked Questions
Q. How long will it take for me to receive my order?
A. Since many of our items are made-to-order, you should allow three weeks for construction and shipping. If you have a definite deadline, please let us know via our contact form.
Q. What's the difference between "Medieval" and "Renaissance" style?
Medieval: Robin Hood and Maid Marian. Renaissance: Shakespeare and Queen Elizabeth I. Generally, the medieval look was narrow and elongated, whereas Renaissance clothing used much padding and stiffening for a broad silhouette, especially in the shoulders and hips. If you're unsure how to coordinate items from our catalog, we'll be happy to help you create the right look.
Q. I'm hard to fit (large/small size, unusual proportions). Does White Pavilion specially resize their garments?
A. Yes, for a fee of from $15 to $45, depending on how much resizing is required. Small alterations such as length of hemline or sleeve are free. We'll ask you for measurements, and will rely on their accuracy.
Q. Can White Pavilion outfit wedding parties, performance troupes and other large groups?
A. Yes. However, you may want to consider providing some or all of the fabric, especially for functions such as weddings, in which overall color coordination is important. Items for which you provide the fabric are 25% off the regular price.
Q. Are discounts available on large orders?
A. When you order ten or more of the same item, you will receive a 10% discount (not applicable in cases where you're already eligible for 25% off - see above).
Q. Does White Pavilion have a store I can visit?
A. We have no storefront. However, we do set up shop in a number of fairs and festivals, mostly in the midwest and southeast. Tell us where you are and we'll give you the date and location of the event we attend nearest to you.